World Class Renewables

Approach / Work done

The client faced several operational challenges that negatively impacted business efficiency and customer service. Order processing was inefficient, relying on manual handling of orders received through various channels. The absence of a user-friendly B2B portal and self-service options for customers increased the workload on staff and led to reduced customer satisfaction. Additionally, the lack of integrated accounting and inventory management systems resulted in potential errors in financial record-keeping and made it difficult to maintain accurate stock levels across their e-commerce platform.

To address these challenges, we implemented a comprehensive solution that automated key business processes and integrated modern tools.

Solutions Implemented:

• Developed a B2B portal on the BigCommerce platform with advanced self-service capabilities, enabling customers to independently place orders, track shipments, and manage their accounts.
• Migrated the website to BigCommerce, resulting in improved site performance and stability.
• Integrated QuickBooks with BigCommerce to enable real-time synchronization of sales transactions and financial data, streamlining accounting processes and minimizing errors.
• Implemented inFlow for inventory management, creating seamless connectivity between BigCommerce and QuickBooks, which allowed for real-time stock updates, optimized warehouse operations, and accurate inventory tracking across the e-commerce platform.

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Project Results

The successful migration to BigCommerce, coupled with custom development, addressed the client’s key challenges. A new B2B portal enhanced customer self-service, reducing staff workload. Integration with QuickBooks streamlined financial processes, while inFlow implementation improved inventory management. These solutions significantly reduced manual input, decreased processing time, and improved overall operational efficiency.