The client encountered several operational challenges that hindered their business efficiency and customer service. Their order processing was inefficient, relying on manual handling of orders received through various channels. The lack of a user-friendly B2B portal and self-service capabilities for customers increased the workload on staff and reduced customer satisfaction. Additionally, the absence of integrated accounting and inventory management systems led to potential errors in financial record-keeping and difficulties in maintaining accurate stock levels across their e-commerce platform.

To address the client’s challenges, we implemented a comprehensive solution leveraging BigCommerce’s platform. We developed a robust B2B portal with enhanced self-service capabilities, allowing customers to place orders, track shipments, and manage accounts independently. This significantly improved customer satisfaction and reduced staff workload. The migration to BigCommerce inherently enhanced website performance.

We integrated QuickBooks with BigCommerce, enabling real-time synchronization of sales transactions and financial data, which streamlined accounting processes and minimized errors. Additionally, we implemented inFlow for inventory management, creating a seamless connection between BigCommerce and QuickBooks. This integration enabled real-time stock updates, efficient warehouse operations, and accurate inventory tracking across the e-commerce platform.