When you understand the business demands more deeply, proposing a practical solution approach, a workable technology stack, an appropriate project methodology, and a well-tailored project plan with an accurate cost and timetable estimate is easier. This type of outlook is only possible with a product discovery phase in place. But where does a product discovery stand from a BA perspective? Project Discovery Explained Exploring, researching, and ideating potential product ideas – all this and much more is encompassed by the product discovery phase, a critical component of the product development cycle. It is a crucial stage that helps businesses gain a thorough understanding of their customers, the market, and the competition while simultaneously defining their product strategy and objectives. At…

Customers are willing to pay more for good service, and they’re also more likely to become loyal brand advocates when their needs are met and exceeded.

In this blog post, we’ll explore the link between customer service mastery and profitability, and provide actionable insights that can help businesses of all sizes improve their customer service strategy.

An FAQ page is an essential component of any eCommerce store. When you organise this page strategically, provide clear and concise answers, and include helpful links and images where possible, you can ensure that shoppers will have all the information they need before making a purchase decision—and ensure that customer service teams don’t get overwhelmed with repetitive questions from shoppers who couldn’t find what they were looking for on the page.

But how can you ensure that your FAQ page is optimized for success?